Last updated: September 20, 2026

At Belomoda Store, we want you to be happy with your jewellery purchase. If you are not completely satisfied with your order, please review the return and refund terms below.

Because some of our products are fulfilled directly by our manufacturing or fulfilment partners, return processing may require the item to be returned to a designated fulfilment or return facility. Please do not send any product back before contacting us and receiving return instructions.

1. Return Eligibility

We accept eligible returns for products that are:

• Unworn and unused
• In their original condition
• Free from damage, stains, scratches or signs of wear
• Returned with the original packaging, where applicable
• Accompanied by the order number or other valid proof of purchase

For hygiene, product-condition and resale reasons, we may be unable to accept products that have been worn, damaged or altered by the customer, except where applicable consumer law provides otherwise.

Important: This policy does not limit any statutory consumer rights that apply to you, including rights relating to faulty, damaged, misdescribed or non-conforming products.

2. Change-of-Mind Returns

If you simply change your mind about your purchase, you may request a return within the applicable return period stated below.

United Kingdom Customers

For most online purchases, UK consumers generally have a legal right to cancel within 14 days after receiving the goods, without needing to provide a reason. After notifying the seller, the customer generally has a further 14 days to return the goods.

Returned products should be in a condition consistent with reasonable inspection of the item.

Where applicable, refunds will be processed in accordance with UK consumer law.

United States Customers

For US customers, our store accepts eligible change-of-mind returns according to the return conditions stated in this policy and any applicable consumer-protection requirements.

Return eligibility may vary depending on the customer's location and applicable law.

3. Damaged, Defective or Incorrect Items

Please contact us as soon as possible if:

• You received a damaged product
• The product is defective
• You received the wrong product
• Your order is missing an item
• The product materially differs from its description

Please contact us at:

Email: support@belomodastore.com

If your actual customer-support email is different, replace the address above before publishing.

For damaged or incorrect products, please provide:

1. Your order number
2. A description of the issue
3. Clear photographs of the product
4. Photographs of the packaging, if the package arrived damaged
5. Any other information reasonably requested by our support team

This information helps us investigate the issue with our fulfilment partner and arrange an appropriate resolution.

Where a product is faulty, damaged, incorrect or not as described, we will work with you to provide an appropriate remedy in accordance with applicable law.

UK consumers have statutory rights regarding faulty, not-as-described or unsuitable goods, and these rights cannot simply be removed by a store's refund policy.

4. Return Authorization

Please do not return an item to the sender address shown on your parcel unless we specifically instruct you to do so.

Because Belomoda Store uses third-party fulfilment partners, the address printed on the shipping package may not be the appropriate address for processing a customer return.

Before sending any return:

Email us at support@belomodastore.com

with:

Subject: Return Request – Order #[Order Number]

We will review your request and, where applicable, provide return instructions.

5. Return Shipping Costs

Change-of-Mind Returns

For returns resulting from a change of mind, incorrect selection or simply no longer wanting the product, the customer may be responsible for the return shipping cost, unless applicable law requires otherwise or Belomoda Store has agreed to cover the cost.

Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective or incorrect, please contact us before returning it.

Where the issue is confirmed to be our responsibility, we will work with you to arrange an appropriate solution, which may include a replacement or refund and, where applicable, reasonable return shipping costs.

6. Refunds

Once your return has been received and reviewed, we will notify you about the status of your refund.

If your return is approved, the refund will normally be issued to the original payment method used to place the order.

The time required for the refund to appear in your account may vary depending on:

• Your payment provider
• Your bank or card issuer
• Your country
• The payment method used

Although we initiate the refund from our side, the final posting time is controlled by the relevant payment provider.

For UK cancellations, refunds will be handled in accordance with applicable consumer law, including applicable requirements concerning the timing of refunds.

7. Original Shipping Charges

For eligible returns, the treatment of the original shipping charge depends on the reason for the return and applicable law.

For example, where UK cancellation rights apply, the customer is generally entitled to reimbursement of the cost of standard delivery, while additional charges for a more expensive delivery method may not be refundable.

8. Products That Are Not Eligible for a Voluntary Return

Unless required by applicable law, voluntary returns may not be accepted for products that:

• Have been worn or used
• Have been damaged after delivery
• Have been altered or modified
• Are missing essential components
• Are returned without the required information
• Show excessive signs of use
• Cannot reasonably be resold because of their condition

This section does not affect statutory rights relating to faulty, damaged, misdescribed or otherwise non-conforming products.

9. Jewellery Tarnishing or Changes in Appearance

Our jewellery is described as tarnish-resistant where applicable, but tarnish-resistant does not mean permanently tarnish-proof.

Changes in colour, finish or appearance can occur due to exposure to:

• Water
• Sweat
• Perfume
• Lotions and creams
• Chemicals
• Chlorine
• Salt water
• Humidity
• Body oils
• Improper storage
• Normal wear and tear

For this reason, normal tarnishing, fading or changes in finish caused by use or environmental exposure may not automatically constitute a product defect.

Please refer to our Jewellery Care & Disclaimer page for detailed care instructions.

10. Lost or Missing Packages

If tracking information shows that your package has been delivered but you cannot locate it, please contact us as soon as possible.

We may ask you to:

• Check with household members or neighbours
• Check the delivery location
• Contact the relevant carrier
• Provide any information required to investigate the delivery

We will work with the relevant shipping or fulfilment partner to investigate the matter.

11. Packages Returned Because of an Incorrect Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If a package is returned because of:

• An incorrect address
• An incomplete address
• An incorrect postcode/ZIP code
• Failure to collect the package
• Refusal of delivery

additional shipping or reshipment costs may apply, subject to applicable law.

Please contact us before placing another order so we can determine the available options.

12. International Returns

Belomoda Store may fulfil orders internationally through third-party fulfilment partners.

Depending on your location, returning an item may involve international shipping or customs procedures.

Before sending an international return, please contact us for the correct return instructions.

Do not send a return to a supplier or fulfilment centre without authorization from Belomoda Store.

13. Exchanges

We may offer an exchange where available.

Because products may be fulfilled through third-party suppliers and inventory can change, an identical replacement may not always be available.

If the requested product is unavailable, we may instead provide another appropriate resolution, subject to applicable law.

14. Order Cancellation Before Shipment

If you want to cancel an order, contact us as soon as possible at:

support@belomodastore.com

We will attempt to cancel the order before it is processed or shipped.

However, because orders may be automatically forwarded to our fulfilment partner shortly after purchase, cancellation may not always be possible once processing or shipment has begun.

Nothing in this section limits any statutory cancellation rights that apply to your purchase.

15. Refunds for Promotional or Discounted Orders

Products purchased using promotional discounts, discount codes or special offers remain subject to this Returns & Refunds Policy.

Where a refund is approved, the refund will generally be based on the amount actually paid for the returned product, subject to applicable law.

16. Contact Us

If you have a question about a return or refund, please contact:

Belomoda Store
Email: support@belomodastore.com

Please include your order number in your email so that we can process your request more efficiently.

Important Information

This Returns & Refunds Policy is intended to explain Belomoda Store's customer return process. It does not exclude or restrict consumer rights that cannot legally be excluded or restricted.

Consumer protection requirements can vary depending on the customer's country or state. Where mandatory consumer protection law provides rights that are more favorable to the customer than this policy, those legal rights will apply.